FAQ's

Having trouble completing your order?

  • Billing issues: Make sure you enter the correct billing address, security code & expiration date for the credit card you are using. Note: If more than 2 order attempts are made per hour, the system's fraud filter may not allow additional order attempts to be processed. If this occurs please call our office at 888-201-3653 and we can process your order over the phone.
  • Gateway Error Message: If you receive a Gateway Error message it means that your order was not processed. This is usually due to an incorrect billing address. Please correct the billing address and try to complete your order or call our office at 888-201-3653 and we can process your order over the phone.
  • Internet Browser issues: Please make sure you are using the most current version of your internet web browser (Mozilla Firefox, Google Chrome, Safari and Internet Explorer). Customers not using the most current version of their internet web browser, specifically Internet Explorer have experienced technical difficulties. If this occurs please call our office at 888-201-3653 and we can process your order over the phone.

Do the different colors of FlipFold's work differently?
No, regardless of the color of FlipFold Adult or FlipFold Junior, all operate the same way. FlipFold Adult folds to 9" x 12", FlipFold Junior folds to 7" x 10".

Why does FlipFold have holes?
The holes make FlipFold aerodynamically correct. The holes reduce static allowing air to pass through the board, eliminating the pullback effect (when the shirt "sticks" to the board).

Why does FlipFold have feet/bumpers?
FlipFold has 5 bumpers, 4 with rubber cushions, which allow for easy handling and non-skid performance on countertops, washers, or any surface you choose to fold on. The feet/bumpers also allow you to slide your hands underneath the FlipFold for easy handling when folding.

What material is FlipFold made out of?
FlipFold is made from polypropylene plastic. We are proud to say FlipFold is manufactured in the U.S.A.

Why is there a white line on the hinges of a FlipFold?
The white line on the hinges shows that there is memory in the hinge. As soon as a FlipFold comes off the assembly line, the hinges are "flexed" (which creates the white line) to ensure longevity.

Why would I need a FlipFold Junior?
FlipFold Junior is ideal for packing for travel, as it folds garments to a slightly smaller dimension, 7" x 10". FlipFold Junior can be used to fold both adult and kids sized clothing (including children sizes 2T-8), as well as smaller linens such as pillowcases & hand towels.

Can I fold sheets with FlipFold?
Yes, FlipFold can fold sheets, towels & linens. For larger sheets first pre-fold the sheet into half or quarters for easier FlipFolding. (Follow the same instructions for folding a towel). Folding linens with FlipFold will allow for a consistently crisp, uniform fold.

Does FlipFold come with instructions?
Yes, each FlipFold has instructions engraved on the center flap, and each FlipFold comes with an instruction sheet. Folding instructions are also available on our website. Visit our FlipFold YouTube channel for FlipFold "how-to" videos.

Where can I purchase FlipFold outside of the United States?
Please beware of "fake" or counterfeit FlipFold's on various shopping sites. Click here to view a list of our Official Authorized FlipFold Distributors.

Can I purchase a FlipFold from this site if I live outside the United States?
Yes, we ship worldwide.Orders shipping to Canada will be sent UPS Standard or USPS. We ship to APO/FPO address via USPS.

All other international orders are shipped via USPS. Please note: Your country might charge additional fees when Customs receives your package.We have no control over these additional fees. Please check with your country's Customs Duties & Rules.

Please email info@flipfold.com with additional questions.


Is FlipFold sold in any retail stores?
Yes, the only retail store that carries FlipFold is The Container Store. Click here to find a location near you.

FlipFold is also sold on The Home Shopping Network. Visit Debbee's blog , Facebook or @DebbeeFlipFold on Twitter for upcoming airings.

Did I see FlipFold on the CBS show "The Big Bang Theory"?
Yes, Sheldon has used a blue FlipFold several times on the show. We love "The Big Bang Theory"!

Was FlipFold on The Today Show?
Yes! Here is the clip of FlipFold on The Today Show


Ordering Online

When will my order ship?
Most orders will ship within 1-2 days. Orders within the Continental United States are shipped via UPS ground or USPS. Please note that UPS will not deliver to a P.O.Box. We offer expedited shipping options on our site.

Please note: If you are interested in expedited shipping options we suggest that you contact us to ensure your package will arrive on the desired date. Orders placed after 2 p.m. ET Monday-Thursday usually will not ship until the following day. Orders placed after 2 p.m. on Friday usually will not ship until the following Monday.

Once your order is picked up by UPS you will receive an email with your tracking information.

If you have additional questions, please contact us at 888-201-3653.

Can I track my order?
Yes, please make sure to enter your correct email address when ordering online and UPS will send your order tracking information.

Can I purchase a FlipFold from this site if I have a military address overseas (APO/FPO)?
Yes, please email your order information to info@flipfold.com. These orders are processed differently and sent via USPS.

What if I have my own UPS account? If you have a UPS account that would like to use, please contact us directly to process your order. Email info@flipfold.com or call 1-888-201-3653.

Where can I find coupon codes?
Coupon codes can be found on our Facebook page and Twitter account. Coupon offers are available for a limited time while supplies last.

Is my credit card information safe?
Yes. We use Authorize.net to process credit cards securely. We do not store any of your credit card information. The transaction is carried out entirely on Authorize.net's secure server. See Online Security for more details.